Privacy Policy

Last updated: January 2026

Introduction

The Face & The Body Incorporated ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or appointment request form
• Subscribe to our newsletter or mailing list
• Communicate with us via email, phone, or in person
• Book or receive services at our spa

This information may include:

• Full name
• Email address
• Phone number
• Service preferences and interests
• Health or skin information relevant to services (when provided)
• Payment information (processed securely in person)

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website address
• Date and time of visit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device.

Types of cookies we may use:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

For more information, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process appointment requests, provide services, and communicate with you about your bookings
• Communication: To respond to your inquiries and send you relevant updates (with your consent)
• Improvement: To analyze website usage and improve our website and services
• Marketing: To send promotional communications (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

Who Has Access to Your Information

Internal Access

Access to your personal information is limited to employees and staff who need it to perform their job duties, such as:

• Customer service representatives
• Service providers (aestheticians, therapists)
• Administrative staff
• Management

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• FormSubmit: Processes contact form submissions and delivers them to our email
• Google: Provides maps, fonts, and potentially analytics services
• Payment Processors: Securely process payments for services

These third parties are contractually obligated to protect your information and may only use it to provide services to us.

Legal Requirements

We may disclose your information if required by law, court order, or other legal processes, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Enforce our agreements
• Respond to emergencies

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data transmission (HTTPS)
• Limited access to personal information
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide the services you requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you.

Correction

You have the right to request that we correct any inaccurate or incomplete information.

Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).

Opt-Out

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Cookies

You can manage your cookie preferences through our cookie consent banner or your browser settings.

How to Request Data Deletion

To request deletion of your personal information, please contact us using the information provided below. We will respond to your request within 30 days.

When making a request, please provide:

• Your full name
• Email address associated with your account/information
• Specific details about the information you want deleted

We may need to verify your identity before processing your request.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

The Face & The Body Incorporated
2515 S Brentwood Blvd
Saint Louis, Missouri 63144
Phone: +1 (214) 241-9872
Email: contact@thefaceandbodyincorporated.online

Additional Resources

For more information about your privacy rights, you may contact:

• Federal Trade Commission (FTC): www.ftc.gov
• Missouri Attorney General's Office