Accessibility Statement

Our commitment to making our website accessible to everyone.

Last updated: January 2026

Our Commitment to Accessibility

The Face & The Body Incorporated is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We believe that everyone should have equal access to information about our spa and wellness services. Our goal is to provide a website that is accessible to the widest possible audience, regardless of technology or ability.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

Currently, we are working to ensure our website meets these standards through:

  • Semantic HTML structure for better screen reader compatibility
  • Proper heading hierarchy for easy navigation
  • Alt text for images describing their content
  • Sufficient color contrast between text and backgrounds
  • Keyboard navigation support
  • Responsive design for various devices and screen sizes
  • Clear and consistent navigation
  • Form labels and error messages for accessibility

Accessible Features

Keyboard Navigation

Our website can be navigated using a keyboard. You can use the following keys:

  • Tab: Move forward through links and form elements
  • Shift + Tab: Move backward through links and form elements
  • Enter: Activate links and buttons
  • Space: Activate buttons and checkboxes
  • Arrow keys: Navigate through menus and options

Screen Reader Compatibility

Our website is designed to be compatible with popular screen readers including:

  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (Apple devices)
  • TalkBack (Android devices)

Visual Design

We have designed our website with accessibility in mind:

  • High contrast between text and background colors
  • Readable font sizes (minimum 16px for body text)
  • Clear visual hierarchy with proper heading structure
  • Consistent layout and navigation across all pages
  • Focus indicators for keyboard navigation

Forms and Interactive Elements

All forms on our website include:

  • Clear labels for all form fields
  • Error messages that explain how to fix issues
  • Logical tab order through form elements
  • Accessible checkboxes and buttons

Known Accessibility Issues

We are actively working to identify and address any accessibility barriers. Currently, we are aware of the following areas that may need improvement:

  • Some PDF documents may not be fully accessible
  • Third-party integrations (Google Maps) may have limited accessibility features

We are committed to addressing these issues and improving accessibility across our website.

Third-Party Content

Our website uses some third-party services that may have their own accessibility limitations:

  • Google Maps: Used to display our location. Google provides accessibility information for Maps at Google Maps Accessibility.
  • Google Fonts: Used for typography. We ensure fonts are readable and scalable.
  • FormSubmit: Used for form processing. We ensure our forms are accessible before submission.

While we cannot control the accessibility of third-party services, we strive to use services that prioritize accessibility.

Assistive Technology Compatibility

We test our website for compatibility with:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Alternative input devices

We recommend using the latest versions of assistive technology and web browsers for the best experience.

Browser Compatibility

Our website is designed to be accessible in the following browsers:

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)

Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

The Face & The Body Incorporated
2515 S Brentwood Blvd
Saint Louis, Missouri 63144
Phone: +1 (214) 241-9872
Email: contact@thefaceandbodyincorporated.online

We aim to respond to accessibility feedback within 2 business days and to propose a solution within 10 business days.

Alternative Access

If you are unable to access any information on our website, please contact us and we will provide the information in an alternative format. We can offer:

  • Information in large print
  • Information via email or phone
  • Assistance with booking appointments over the phone

Ongoing Efforts

We are committed to ongoing accessibility improvements. Our efforts include:

  • Regular accessibility audits and testing
  • Training for staff on accessibility best practices
  • Monitoring of accessibility standards and guidelines
  • Incorporating accessibility into our development process

Enforcement Procedure

In situations where you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with:

U.S. Department of Justice Civil Rights Division
950 Pennsylvania Avenue, NW
Washington, D.C. 20530
Website: www.ada.gov

Updates to This Statement

We review and update this Accessibility Statement periodically to reflect changes in our practices or technology. The last update was January 2026.

Related Policies

Please also review our other policies: